Egypt eVisa customer service is reachable only via the online contact form at visa2egypt.gov.eg, with no phone or live chat support. Response time: 2 to 5 business days. For unresolved cases, UK applicants can contact the Egyptian Consulate in London at 020 7235 9777. Visa on Arrival ($25) is an emergency alternative.
This guide was last updated on 9 September 2026. It is an independent information resource for UK travellers and is not affiliated with the Egyptian government. Contact details verified against visa2egypt.gov.eg and the Egyptian Consulate General in London.
How to Contact the eVisa Help Desk
Egypt eVisa customer service accepts support requests only through the portal’s online Contact Us form at visa2egypt.gov.eg, which requires a message of up to 300 characters.
Log in and navigate
Log in at visa2egypt.gov.eg and navigate to the Contact Us link.
Enter your names
Enter all given names separated by spaces; special characters are not allowed. The surname field may be left blank.
Select country/region
Select your country/region from the dropdown.
Type your message
Type your message in English only, maximum 300 characters.
Add reference and send
Add your application reference number if available, then click Send.
Does the eVisa Portal Offer Live Chat or Phone Support?
No. The Egypt eVisa portal offers neither live chat nor a phone support line. The online contact form is the sole channel for Egypt eVisa customer service.
Email Support – When the Form Fails
No direct technical support email exists on the official portal. If the form fails, email [email protected] for general visa enquiries. Consulate staff cannot access the portal’s application database.
Submit and Track a Support Ticket
After submitting the portal contact form, users receive an email confirmation but have no dedicated ticket-tracking dashboard to monitor real-time resolution status. Egypt eVisa customer service provides a reference number for follow-ups.
Submit the form
Submit the Contact Us form with your issue and reference number.
Wait and resubmit
If no response after 5 business days, resubmit with your reference number and submission date.
Escalate
For unresolved cases, email [email protected] as escalation.
Support Response Times and Help Desk Operating Hours
Egypt eVisa customer service typically responds within 2 to 5 business days, operating on Egypt’s UTC+2 time zone with working days Sunday to Thursday (Egyptian weekend: Friday to Saturday). Visa processing takes up to 7 working days. Decline notifications may arrive within 36 hours to 4 days based on user reports from Trustpilot (2025 to 2026). If no response after 5 business days, escalate via the consulate.
Troubleshooting Common eVisa Portal Errors
The portal has a Trustpilot rating of 1.7 out of 5 (466 reviews, 79% one-star), with users frequently describing it as glitchy and prone to errors. Egypt eVisa customer service offers no technical support beyond the portal form.
| Error Message | Likely Cause | Solution |
|---|---|---|
| Barcode not showing | Photo file format/size issue | Re-upload as JPG/PNG, under 1 MB |
| “Space characters preventing submission” | Messaging system bug | Remove all spaces; retry |
| Session expired | 2-minute session timeout | Complete form in one sitting |
| Payment declined | Card issuer rejection | Retry with different credit/debit card |
| Error 404 – Page not found | Browser cache / server issue | Clear cache; try another browser |
How to Fix a Name or Passport Number Mistake Without Reapplying
A 48-hour correction window after submission lets applicants fix name or passport typos without repaying the $30 (single entry) or $65 (multiple entries) fee. Beyond 48 hours, a new application and full payment are required.
Payment Problems, Refunds, and Alternative Support for UK Applicants
The portal accepts credit or debit card only. For disputed charges, contact your bank for a chargeback. Egypt eVisa customer service cannot process refunds. Entry requirements include passport validity of at least 6 months from arrival date and hotel bookings or itinerary details.
For unresolved cases, contact the Egyptian Consulate General in London:
2 Lowndes St, Belgravia, London SW1X 9ETPhone: 020 7235 9777 / +44 (0)20 7235 9777
General: [email protected] | Visa: [email protected]
Mon-Fri, Applications: 10:30 AM – 1:30 PM, Collection: 2:30 PM – 3:30 PM
As an emergency alternative, UK passport holders can purchase a Visa on Arrival for $25 at Egyptian airports. No priority fast-track line is available. Fees may change, so confirm current amounts on visa2egypt.gov.eg before applying.
Frequently Asked Questions (FAQ)
How do I contact Egypt eVisa customer service in 2026?
Use the Contact Us form at visa2egypt.gov.eg (max 300 characters, English only, include reference number). No phone or live chat available.
What is the Egypt eVisa customer service phone number?
There is no phone number for the online portal. For consular queries, call the Egyptian Consulate in London at 020 7235 9777.
How long does Egypt eVisa support take to respond?
Egypt eVisa customer service responds within 2 to 5 business days (Egypt time, UTC+2). Visa processing takes up to 7 working days.
Can I get a refund if my Egypt eVisa application is denied?
No refund mechanism exists on the portal. Contact your bank to initiate a credit card chargeback as a last resort.
How do I check my Egypt eVisa application status?
Status updates are sent via email. Log in at visa2egypt.gov.eg to view pending applications. No ticket-tracking dashboard exists for support inquiries.
What should I do if the eVisa portal is not working?
Clear browser cache, try a different browser, and ensure file sizes are under 1 MB. If the site returns a 404 error, retry later.
Can I apply for an Egypt eVisa from the UK?
Yes. UK passport holders are eligible. Apply at least 7 working days before travel. Ensure passport validity of 6 months minimum.
How long does it take to get an Egyptian tourist e-visa?
Within 7 working days. Some users report receiving it in 3 to 4 days based on Trustpilot reviews from 2026.
What if my eVisa application was declined for “document does not match”?
Review passport details against application data. Correct within 48 hours if possible, or reapply with matching information and full payment.
Can I get a Visa on Arrival instead of an eVisa?
Yes. UK passport holders can purchase a Visa on Arrival for $25 at Egyptian airports. No priority fast-track line is available.
